Termini generali e condizioni

Acceptance of Terms

These General Terms and Conditions represent a legally binding agreement between you, acting on your own behalf or on behalf of a legal entity, and the entity governing your access to and use of the hhcanna.com website, as well as any related media formats, media channels, mobile websites, or mobile applications. By accessing the website, you confirm that you have read, understood, and agree to these terms and conditions in full, and consent to be bound by them. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE, AND YOU MUST IMMEDIATELY CEASE USE.

You acknowledge and agree that the products and information on the website are not intended for distribution or use by individuals or entities in jurisdictions or countries where such distribution or use would violate law or regulation or where it would require registration. Therefore, individuals accessing the site from other locations do so at their own initiative and are solely responsible for compliance with applicable local laws.

It is strictly prohibited for persons under the age of 18 to access or register on the website. Our electronic cigarette products are not intended for use by persons under the age of 18, pregnant women, individuals allergic to propylene glycol (PG), or those with cardiovascular disease or diabetes.

Some products (e.g., those containing nicotine) may be subject to regulatory control in certain countries, and you are responsible for understanding the regulations in your country. In certain countries, it is strictly prohibited to purchase (including ordering online), use, possess, or distribute products sold by hhcanna.com.

By using our website, you acknowledge this and accept responsibility for any potential consequences.

User Declarations

By accessing or using the website, you represent and warrant that you are at least eighteen (18) years of age and possess the legal capacity to enter into this agreement. Additionally, you declare and warrant that you will use the website in accordance with all applicable laws and regulations, including the content of the 78/2022 (XII. 28.) BM regulation and the 39/2013 (II. 14.) Government Decree. You further declare and warrant that any information or material provided by you through the website is true, accurate, and complete and that you will update such information as necessary to maintain its accuracy.

Products

The essential characteristics of the products available for purchase in the webshop are displayed and kept as up-to-date as possible. However, manufacturers reserve the right (unfortunately) to change the labels, packaging, and appearance of products without notice as their composition evolves through continuous development. Since we do not always receive notice of these changes, the composition data and images on our website are provided for informational purposes only and are not fully guaranteed for accuracy for the reasons described above. We will, however, do our best to reflect changes promptly, and as such, the provided data are for guidance only, and the images are sometimes illustrations. Color discrepancies may occur between the actual product and its digital representation (due to variations in computer, laptop, or mobile screen color display).

Purchasing and Payment

By purchasing products through the website, you agree to provide accurate, complete, and current billing and purchase information. Depending on applicable regulations, we may add sales tax to the price of purchases. We reserve the right to change prices at any time.

You agree to pay all charges for your purchases at the prices in effect at the time of purchase, including any applicable shipping fees, and authorize us to charge your selected payment provider for such amounts upon order placement. We reserve the right to correct any pricing errors or inaccuracies, even if payment has already been requested or received.

The buyer can choose from the following payment methods:

• Cash on delivery upon receipt of goods.
• A surcharge may apply to cash on delivery, varying by country. Please check the costs when placing your order.
• Online payments are processed via the Stripe payment provider system.
• Accepted credit cards include MasterCard, Visa, Maestro, Apple Pay, Google Pay, Union Pay, and JCB.

We reserve the right to refuse any orders placed through the website. Furthermore, we may, at our discretion, limit or cancel the quantity purchased per person, household, or order. These restrictions may apply to orders placed by the same customer account, payment method, billing or shipping address.

Shipping

Please ensure that the shipping address, phone number, and email address you provide are accurate and correct.

We are not responsible for failed deliveries or lost packages due to incorrect shipping addresses. If a package cannot be delivered and is returned due to an incorrect address, we will refund the cost of the product, excluding shipping fees. If the buyer wishes to resend the order to another address, they must pay the shipping costs again.

If you request the courier to leave the package at your door or any unsafe location, we cannot be held responsible for lost or undelivered packages. Please arrange for personal delivery or request that the company leave your package at a nearby DEPO or store. If your package arrives damaged, refuse to accept it and ask the courier to file a complaint. This allows us to recover the value of the lost products from the courier company, and you will receive a refund.

Warranty Conditions and Return Policy

Please inspect all disposable products upon receipt for functionality.

All products sold in the webshop are warranted according to applicable laws and the manufacturers' commercial practices. The products come in their original packaging, sourced from verified suppliers, and are distributed with manufacturer authorization.

Claims for defective products must be made within 48 hours of receiving the goods. Disposable products are designed for single use and cannot be repaired or their functionality verified. Therefore, warranty claims for such products must be made within 48 hours of receiving the package. In case of a warranty claim, customers may submit a video demonstrating the defect, and if confirmed, they can choose a replacement product from the available stock.

The warranty described above only applies to the product and does not cover any damages caused by the product or other objects. We will replace defective products as soon as possible. If the product is out of stock, the customer may choose replacement items of equivalent value to their original order.

If you wish to return your order or individual products, you may do so within 14 days of purchase. The cost of returning the product is the buyer's responsibility. For hygiene reasons, only unopened products may be returned.

Modification and Termination

We reserve the right, at our discretion and without prior notice, to modify, suspend, or remove any content from the website. Additionally, we are not obligated to update the information on the website. We accept no responsibility for any modification, price change, suspension, or discontinuation of the website.